Shipping Policy

Overview

Our shipping policy is designed to provide you with clear and concise information about how your orders are processed and delivered within the United Kingdom. We prioritise efficient and reliable service to ensure you receive your items promptly.

Shipping Locations

We ship to all addresses within the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Shipping Methods

We offer several shipping options to suit your needs:

  1. Royal Mail Tracked 48 up to 2kg
    • Estimated Delivery Time: 3-5 business days
    • Cost: £4.45
  2. Royal Mail Tracked 48 over 2kg
    • Estimated Delivery Time: 3-5 business days
    • Cost: £13.65

Order Processing Time

  • Processing Time: Orders are usually processed within 3 business days.

Tracking Your Order

After your order has been dispatched, you will receive an email containing your tracking number. You can use this number on Royal Mails website to track the status of your shipment in real-time.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes.
  • Highlands & Islands: Deliveries to remote areas, such as the Scottish Highlands and Islands, may incur additional charges or take longer than estimated.

Damaged or Lost Packages

If your package is damaged upon arrival or does not arrive within the estimated timeframe, please contact our customer service team within 7 days of the expected delivery date. We will investigate the matter and provide a resolution as quickly as possible.

Returns and Exchanges

For details regarding our return and exchange policy, please refer to the Refund Policy section on our website.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at in**@*********ts.com.

Conclusion

We are committed to providing you with a smooth and efficient shipping experience. Thank you for choosing us, and we look forward to serving you!